Customer Services

We want you to have a great shopping experience at Diffusion Online so we ensure the process is as simple and enjoyable as possible. The FAQ section will provide you with answers to the most commonly asked questions and any other information that you might find useful.

If you don’t find the answer that you’re looking for, there are a number of ways to get in touch with us. You can send an enquiry via our contact us page or you can email us at

To reach us by post, please use the address below:

The Sorting Office
Berry Street

Diffusion Online opening hours are from 9am-5pm Monday to Friday. Please note that if you call outside of these hours then your call will not be answered. We endeavour to respond to all enquiries as quickly as possible but please allow time for this during busy periods.