COVID-19: Delivery delays are expected at this time, please wait 5 working days before contacting us.

COVID-19

Dear Customers,

It is with a heavy heart that we announce the closure of our six stores: Wolverhampton, Telford, Walsall and Intu Merry Hill Diffusion, Twenty9 Men & Women and Twenty9 Children with immediate effect, in light of the COVID-19 outbreak. This is in order to respect social distancing guidelines from government authority and medical professionals.

We are aware that many of our loyal customers are unable to visit us in store to browse or return with an unsuitable item, gift card and credit note.
 
Please be assured that we will be extending our returns policy in stores due to COV-19 and will honour the following:
 
Unsuitable items

Store purchases made on or after 1st March 2020 are returnable for up to 21 days after stores reopen.

Gift Cards and Credit Notes

Gift Cards and Credit Notes are valid for 12 months usually. Once our stores re-open Head Office will extend this, to cover the entire lockdown period. Please email diffcare@diffusion.uk.com to log your request and we will be back in touch once we are re-open, to make the necessary arrangements.
 
 
This applies to Store purchases only. Store gift cards and credit notes cannot be used for online purchases.


Stay safe and take care, from all of us at Diffusion.

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