The below returns procedure and policy is only relevant to transactions and purchases made online, it does not apply to transactions made in any of our stores.
CHRISTMAS RETURNS: Unsuitable Christmas gifts purchased between now and the 25th of December can be returned up untill the 14th of January 2017 for refund or exchange.
You can return your item to Diffusion Online via post or to any of our Diffusion stores within 14 days of receiving your order.
RETURNING VIA POST
Please complete the returns form included in your parcel if you wish to return your item(s) to Diffusion Online for refund or exchange via post. If you have lost your returns form, you can download a copy of it via the link above. Please make sure returned items are unworn and in their original condition. Due to hygiene reasons, underwear cannot be returned.
9 Lichfield Street
The parcel is your responsibility until it reaches us, so we recommend using a registered or recorded postal service. International parcels must be clearly marked as 'Returned Goods' in order to avoid customs charges.
Please allow 5 working days for your return/exchange to be processed, in busy periods this may take longer - up to a maximum of 14 working days.
Please note that returning unsuitable goods is at your own expense, however if you are returning a product because of an error on our part, Diffusion Online will be happy to refund all costs associated in returning the item back to us. Please retain a receipt of your return postage costs as this will be required in these instances.
RETURNING TO A DIFFUSION STORE
Diffusion Online transactions and purchases can be returned to any of our Diffusion stores for an exchange or store credit only. You do not need to complete the returns form but will need a copy of your Invoice as proof of purchase. Please note that refunds are not given in-store for unsuitable purchases made online. For refunds, please follow the 'RETURNING VIA POST' instructions above.
For any further assistance or advice, please contact a member of our team via our contact us page.