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Privacy Policy

You can shop in confidence at Diffusion Online and we work hard to ensure that all personal information that you provide is secure. We will not sell or share this information with a 3rd party unless it is specifically stated and we have your permission to do so.

What information do we collect?

We may ask for your name, telephone number, home address, email address and age for competitions, prizedraws, or to sign up to our newsletter. We also ask for delivery address and payment method details when you make a purchase on our site. We may obtain information about usage of our Website to help us develop and improve it further through online surveys and other requests.

What the data will be used for?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this Website and our services to you. We will also send you email information about products and services, and details of promotions and special offers from Diffusion. If you do not wish to be contacted for these purposes, you can unsubscribe by clicking the link at the bottom of any of our emails to you. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. In certain situations we may ask customers to provide extra details such as a scan of a recent utility bill. This is a precautionary check that we carry out and if you fail to provide the details requested then we will not process your order. Details provided will be used to check your identity only, and will be destroyed immediately after use. Quest Retail (trading as Diffusion) complies to the Data Protection Act 1998 (the "Act"). We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

What information do we share with others?

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Diffusion. We will not pass your information on to any other companies or other third parties for marketing purposes unless you have agreed for us to do so. One of the purposes for which we may disclose your address and post code details is to check against the Sagepay Security Alert or any other Fraud Prevention Scheme. We may also disclose specific information upon governmental request, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Cookies

A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalise your online experience. If you do not accept Cookies you will be unable to use this Website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

Links to Third-Party Sites

In an attempt to provide you with increased value, discounts or competitions, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers www.diffusiononline.co.uk and does not cover any other Website. We therefore have no responsibility or liability for the content and activities of these linked sites.

In the unlikely event that Diffusion or substantially all of its assets are acquired, customer information will be one of the transferred assets.