We accept all major credit/debit cards for payment as well as Paypal. If your credit/debit card is rejected by our online payment processing systems, please double-check that all the details you entered on the website were correct. Your name and address details must match the cardholder address details held by your card issuer. If the problem persists, please contact your credit/debit card provider.
We may ask for your name, telephone number, home address, email address and age for competitions, prizedraws, or to sign up to our newsletter. We also ask for delivery address and payment method details when you make a purchase on our site. We may obtain information about usage of our Website to help us develop and improve it further through online surveys and other requests.
Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this Website and our services to you. We will also send you email information about products and services, and details of promotions and special offers from Diffusion. If you do not wish to be contacted for these purposes, you can unsubscribe by clicking the link at the bottom of any of our emails to you.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. In certain situations we may ask customers to provide extra details such as a scan of a recent utility bill. This is a precautionary check that we carry out and if you fail to provide the details requested then we will not process your order. Details provided will be used to check your identity only, and will be destroyed immediately after use.
Quest Retail (trading as Diffusion) complies to the Data Protection Act 1998 (the "Act"). We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.