Frequently Asked Questions
Below are a selection of questions our customers have already asked us, if you have a question not answered in the below then please do not hesitate to contact us on sales@diffusion.uk.com
Please note: These questions and answers are relevant to online purchases and transactions only.
Why shop at Diffusion?
We offer a rich and eclectic brand mix that encompasses leading Italian design houses, cult British labels and the season’s premier denim lines, Diffusion continues its quest to bring a constantly evolving mix of the freshest products to stores and now to the much awaited online site.
With diffusion online store you can shop with confidence and trust, we are a registered company, all merchandise is 100% authentic, payments and customer information is 100% secure.
If at any point you need assistance or advice regarding your purchase (s)
we have a number of assistants who will be happy to offer recommendations and
help, please call (01902716762) the lines are open between Monday to Friday
9.30am to 5.30pm.
Where is Diffusion?
Our address is:
Diffusion
68 Victoria Street
Wolverhampton.
Wv1 3nx
Tel: 01902716762
E-mail sales@diffusion.uk.com
How can I place an order with Diffusion?
This web site has full ecommerce capability, offering you secure online shopping. Simply browse the categories available, find the item of your choice, add to your basket and follow the on screen instructions.
How long does delivery take?
Recorded delivery takes 2-4 days to anywhere in the UK, please contact for other specific destinations.
How much is the delivery charge?
All orders are subjected to a £3.99 shipping charge within the UK; please contact us regarding any other destinations.
What if I decide that the item I have purchased is not suitable once I receive it?
No problem, if within 7 days of receiving your order you change your mind for any reason at all, you may return the item for either an exchange or a refund. All that we ask is that the goods are returned unused.
When do I have to complete my order to receive my items before Christmas?
All orders must be received by the 22nd December 2009 by 12pm for guaranteed Christmas delivery.
How do I use the wish list application?
This is a great tool which allows you to send product information to a friend, informing them of items you like or gift ideas for birthdays or Christmas, just click on the wish list icon and follow the online instructions.
How do I use the currency converter?
You may view items priced in dollars, euros and pounds the icon is available at the top of the home page just click the relevant option, however please note all completed transactions that go to checkout will be completed in pounds.