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Conceived with the intention of sourcing leading and upcoming brands for new and existing customers, Diffusion understands the significance of fashion in one's lifestyle.
Diffusion opened its first multi-brand store over 20 years ago and has since gone on to open several stores across the West Midlands. The company recognised the need for an online presence in effort to reach out to new customers both locally and around the globe. As a result, the company launched its Diffusion Online website offering the very best in Fashion, Life & Style.
In 2006, Diffusion had the opportunity to open its first G-Star Raw franchise in the Bullring shopping centre, Birmingham. It has since opened a further 9 mono-brand stores at key shopping destinations such as Carnaby Street (London), Arndale Centre (Manchester) and St. David's (Cardiff) making it the biggest partner for the Dutch denim brand within the UK.
Diffusion is a forward thinking retailer and has retained all the hallmarks and principles of services on which it was founded.
We love your style
Welcome to the website for Diffusion.
We stock a leading and eclectic mix of established, new, and up and coming designer labels for ladies and men. With a vastly experienced buying team we aim to be consistently on trend with our mix of labels and garment selections.
Established brands such as Boss, Barbour, Lyle and Scott and Vivienne Westwood, sit in harmony alongside newer brands such as Humor, Eleven Paris and Style Stalker.
With over 70 fashion labels stocked online and new brands coming in every season, we believe we have the leading brand mix of any independent fashion outlet.
Why not browse through our Men's and Women's Look book to keep on trend with this season's key look? We will bring together some of the key pieces that will compliment and complete your outfit so that you won't have to shop anywhere else.
Invent your own look from our Spring/Summer 2012 Men's collection. Stand out from the crowd with bright and bold prints, or introduce some tailored shorts to your wardrobe as the weather starts to warm up.
Our fabulous Spring/Summer 2012 Women's collection allows you to create your own individual style. Be extreme with pastel and floral prints, or complete your look with an amazing accessory.
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Details of our store location can be found below: |
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Diffusion Wolverhampton |
Diffusion Merry Hill |
Diffusion Telford |
Diffusion Walsall |
Diffusion Derby |
Twenty9 |
| 01902 716762 wolverhampton@diffusion.uk.com |
01384 480504 merryhill@diffusion.uk.com |
01952 293767 telford@diffusion.uk.com |
01922 615256 walsall@diffusion.uk.com |
01332 385683 derby@diffusion.uk.com |
01384 918112 info@twenty9store.co.uk |
For information about our G-Star Raw stores, please click here.
Before making an enquiry, please read through the following frequently asked questions. If you have a question that is not covered in this section then please go to our contact us page.
CONTACT
How can I get in touch with Diffusion Online?
There are a number of ways to get in touch with us. You can send an enquiry via our contact us page or you can email us at help@diffusion.uk.com. If your matter is urgent and you wish to speak with a member of the team, you can contact us on 0800 988 8845. To reach us by post, please use the address below:
Diffusion Online
68 Victoria Street
Wolverhampton
WV1 3NX
When can I contact Diffusion Online?
Diffusion Online opening hours are from 9am-5pm Monday to Friday. Please note that if you call outside of these hours then your call will not be answered. We endeavour to respond to all enquiries as quickly as possible but please allow time for this during busy periods.
SHOPPING
How can I place an order at Diffusion Online?
We want you to have a great shopping experience at Diffusion Online so we ensure the process is as simple and enjoyable as possible. Simply click on the product(s) that you are interested in, select your size, click ‘Add to Basket’ and then follow the instructions on the screen. If for any reason you are having trouble placing an order, please call us on 0800 988 8845. Please note that we cannot accept orders over the telephone.
Is my information Secure?
You can shop in confidence at Diffusion Online and we work hard to ensure that all personal information that you provide is secure. We will not sell or share this information with a 3rd party unless it is specifically stated and we have your permission to do so. For more on our privacy policy please click here.
I am not sure which size to order – can you help?
General sizing information can be found by clicking the size guide when selecting a size in the product page. However, in some cases sizes differ from this guide depending on the brand. Please contact us if you are not sure, we are happy to measure products or find specific sizing information for you.
I have got a coupon code – how does this work?
From time to time, we provide customers with a coupon code that allows them an offer on their order. If you have one of these codes then simply enter it into the box when you have added an item to your basket. The offer will be applied once you go through to the checkout. If you do not enter the code at this point, we can’t apply it to the same order later on. Please note that codes cannot be used on any sale products or when purchasing gift vouchers.
How do I use the currency converter?
You may view items priced in Dollars, Euros and Pounds. Just select the currency that you want by using the currency drop down menu at the top right hand of the screen. Please note all transactions that go to the checkout will be completed in pounds.
DELIVERY
How much is the delivery charge?
The delivery charge depends on what part of the world you are ordering from. Please go to the ‘Delivery Details’ section for more details.
How long does delivery take?
The delivery time depends on where we are delivering the order. You can find details of this in the ‘Delivery Details’ section. We work extremely hard to ensure that we meet the timescale for every order, however please note that delivery times are subject to change during busy periods and during UK bank holidays. If you would like to know more about your order then please contact us.
Do you deliver to work addresses?
Yes, we deliver to work addresses but somebody will need to sign for the delivery, so ensure that this is possible before you submit your order. If you are having trouble with your delivery then please contact us.
What are your international shipping costs and specifications?
Please click here to see our international shipping information.
RETURNS
I want to exchange or refund my item – how can I do this?
No problem, if within 14 days of receiving your order you change your mind for any reason at all, you may return the item for either an exchange or a refund. All that we ask is that the goods are returned unused – please refer to our returns policy for more information.
Can I return or exchange my online purchase(s) in-store?
Unfortunately, we cannot accept returns or exchanges in any of our stores. If you wish to return or exchange your product(s) then you must send them back to Diffusion Online – please refer to our returns policy for more information.
All our deliveries are sent via DPD courier service and require a signature upon delivery. You will receive a SMS text or email informing you of the expected delivery time and date. You can follow the instructions on the SMS text or email to rearrange delivery if the time is unsuitable for you.
Please note that our processing and shipping times are subject to change during busy periods and during UK bank holidays.
UK Shipping
*FREE SHIPPING OFFER: We offer free UK - Mainland delivery on all full price item orders over the value of £75.
UK Mainland - £3.99 per parcel
UK Non-Mainland - £19.99 up to 2kg
UK Northen Ireland - £19.99 up to 2kg
For parcels over 2kg or for orders of a large quantity, the correct postage cost will be calculated for you automatically at the check out.
International Shipping
Our postage rates listed below are based on a parcel weight of up to 2kg. For orders over 2kg, the correct postage cost will be calculated for you automatically at the check out.
Orders made outside of the EU are not subject to VAT (20% will be deducted from your order at the checkout). Please note that you are responsible for paying any tax or import duty costs incurred when the goods enter your country. We recommend contacting your local customs office before ordering to confirm if any additional charges may be applicable.
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International Shipping Times and Costs: |
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ZONE 1 - £7.99 |
ZONE 2 - £12.99 |
ZONE 3 - £19.99 |
ZONE 4 - £29.99 |
ZONE 5 - £49.99 |
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Austria |
Australia |
Azerbaijan |
Albania |
Afghanistan |
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